Intermediate Listening Practice

The Answering Machine Complaint - Transcript

A customer leaves a message of complaint on an answering machine.

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Hello, my name is Harry Menzies, that's M-E-N-Z-I-E-S. I purchased a pool table from Excalibur Sports a week ago. Now, I ordered it online last Tuesday and it arrived only three days later. I was amazed and very happy at the speed of service. But then the problems started unfortunately.

I had to assemble the pool table and this was quite difficult. The first major complaint I have is that the instruction booklet included with the pool table was written only in Spanish and Polish. At least I think it was Polish although I couldn't be sure. I don't think this is very helpful for me. I can't believe you wouldn't include the assembly instructions in English. Anyway, I managed to follow the diagrams and get the pool table put together in about two hours.

Once I had put it together, I noticed the white ball, you know - the cue ball, wasn't in the rack of balls. How am I supposed to be able to play any games without the cue ball? Luckily, a friend of mine came over with his cue ball and we were able to play a game. A single game only, because it quickly became obvious that the table was defective.

The roll of the balls was not very true - they kept curving to the left or the right so I think there's a problem with the main slate of the table. I don't really know enough about pool tables to know what the problem could be. I just know I don't want to spend $800 for a pool table that can't be used!

Here is some information about me and I would appreciate it if you could get back to me as soon as possible. My name is Harry Menzies and my customer number is 45993. The order number for my pool table order was GH12338.

You can get in touch with me on my home phone number: 348-28841. Please get in touch with me as soon as possible to let me know how we can resolve these problems. I am also going to write a letter to your head office as I think it's important to have this complaint down in writing.

I really hope to hear from you as soon as possible. Ok, bye bye...

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