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TOEIC TOEIC Reading Part 7: Reading Comprehension - Exercise 4

Part 7. Directions.

Read the texts that follow. A word, phrase, or sentence is missing in parts of each text. Four answer choices for each question are given below the text. Select the best answer to complete the text.

RIVERSIDE GRILL - Customer Reviews

★☆☆☆☆ 1 out of 5 stars
Reviewed by: TravelingTom
Date: November 5

Very disappointed with my dinner last night. I ordered the grilled salmon, and when it arrived, the food was completely cold. I had to wait 20 minutes for my meal, only to receive something that tasted like it had been sitting out. The server was apologetic but could not explain what went wrong. I will not be returning.

RESPONSE FROM RIVERSIDE GRILL
November 6

Dear TravelingTom,

Thank you for bringing this issue to our attention. We sincerely apologize for the poor experience you had at our restaurant. This does not reflect the standards we strive to maintain.

We would like to make things right. Please email us at manager@riversidegrill.com with your contact details, and we will arrange a full refund or a complimentary meal on your next visit.

We hope to have the opportunity to serve you again.

Sincerely,
The Riverside Grill Management Team

1. What is the customer primarily complaining about?

    The restaurant's location

    Slow service only

    The temperature of the food

    The price of the meal

2. What does the restaurant offer the customer?

    A discount on a future order

    A refund or a free meal

    An apology letter by mail

    Free dessert with their next meal

3. The word "issue" in the response is closest in meaning to ______.

    magazine

    tissue

    topic

    problem

WESTFIELD BUSINESS SUMMIT 2024
Conference Schedule
Friday, November 15

TIME EVENT LOCATION
8:30 AM Registration & Coffee Main Lobby
9:00 AM Opening Remarks
Speaker: Dr. Amanda Peters		 Grand Ballroom
10:00 AM Digital Marketing in 2025
Speaker: Marcus Webb		 Conference Room A
11:15 AM Financial Planning for Small Businesses
Speaker: Linda Zhao		 Conference Room B
12:30 PM Networking Lunch Garden Terrace
2:00 PM Leadership in Times of Change
Speaker: James Richardson		 Grand Ballroom
3:30 PM Panel Discussion & Q&A Grand Ballroom
4:30 PM Closing Ceremony Grand Ballroom

4. When is the lunch break scheduled?

    At 12:30 PM

    At 12:00 PM

    At 2:00 PM

    At 11:15 AM

5. Who is speaking about marketing?

    James Richardson

    Linda Zhao

    Marcus Webb

    Dr. Amanda Peters

PATTERSON & ASSOCIATES
INTERNAL MEMORANDUM

To: All Employees
From: Human Resources Department
Date: November 10
Subject: Updated Dress Code Policy

Effective December 1, Patterson & Associates will be updating its dress code policy. [1] All employees are expected to observe the new guidelines during regular business hours.

We are transitioning from formal business attire to Business Casual as our standard dress code. [2] This means that suits and ties will no longer be required for daily office work, though they remain appropriate for client meetings and presentations.

Additionally, jeans will now be permitted on Fridays only. [3] Please ensure that any denim worn is clean, dark-colored, and free of excessive fading or distressing.

We believe this change will create a more comfortable work environment while maintaining our professional image. [4] If you have any questions about what is considered appropriate, please contact HR.

Thank you for your cooperation.

6. What is the main topic of this memo?

    Workplace attire requirements

    Employee vacation policies

    Office relocation plans

    Salary adjustments

7. What is now allowed on Fridays?

    T-shirts

    Jeans

    Sneakers

    Shorts

8. In which position marked [1], [2], [3], or [4] does the following sentence best belong? "However, ripped or torn clothing remains prohibited."

    [1]

    [2]

    [4]

    [3]

9. The word "observe" in line 1 is closest in meaning to ______.

    ignore

    cancel

    follow

    watch

Delivery Chat

3:42 PM QuickShip Driver #247
Hi, this is your delivery driver. I'm at 158 Oak Street but I can't find your house. There are no numbers visible on any of the mailboxes.

3:44 PM Customer (M. Thompson)
Sorry about that! Look for the blue house with the white fence. It's the third one from the corner.

3:46 PM QuickShip Driver #247
Got it. I see it now. Is it okay to leave the package at the front door?

3:47 PM Customer (M. Thompson)
Yes, that's fine. Could you put it behind the plant pot so it's not visible from the street?

3:49 PM QuickShip Driver #247
Done! Package is behind the large pot by your door. Have a great day!

3:50 PM Customer (M. Thompson)
Thank you so much!

10. Who is the first writer in this conversation?

    A postal worker

    A delivery driver

    A neighbor

    A real estate agent

11. What information does the customer provide to help the driver?

    A description of the house

    The package tracking number

    A preferred delivery time

    The correct street address

12. What does the driver imply when he writes "Got it"?

    He wants to reschedule delivery.

    He is returning to the warehouse.

    He has located the house.

    He needs more directions.

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