TOEIC TOEIC Reading Part 7: Reading Comprehension - Exercise 2

Ms. Jennifer Walsh
742 Maple Avenue
Portland, OR 97205

November 3

Mr. David Chen
Guest Relations Manager
Grand Harbor Hotel
500 Waterfront Drive
Portland, OR 97201

Dear Mr. Chen,

I am writing to express my disappointment with my recent stay at your hotel from October 28 to October 30. I had specifically requested a quiet room when making my reservation, as I was visiting Portland for an important business conference.

Unfortunately, the room I was assigned was directly above the hotel's main lounge. The noise from live music and guests continued well past midnight on both evenings. Despite calling the front desk twice, the situation was not resolved. As a result, I was unable to get adequate rest before my presentations.

Given the poor quality of my stay, I am requesting either a full refund or a voucher for a complimentary night at your hotel in the future. I have been a loyal customer of Grand Harbor Hotel for several years and hope this matter can be addressed promptly.

I look forward to your response.

Sincerely,

Jennifer Walsh

Dear Team,

As many of you know, Sarah Mitchell will be retiring at the end of this month after 25 years with the company. To celebrate her incredible contributions to our department, we are organizing a group gift and farewell card.

If you would like to contribute, please bring cash or a check to my desk by Friday, November 10. We are hoping to purchase a personalized watch and a gift basket of her favorite items.

Additionally, please sign the card that is currently on the table in the break room. We will present the gifts at Sarah's farewell lunch on November 28.

Thank you for helping us give Sarah a memorable send-off!

Best regards,
Rachel Kim

GREENFIELD TECHNOLOGIES

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POSITION: Senior Marketing Manager
LOCATION: Chicago, IL (Hybrid)
SALARY: $85,000 - $105,000 annually

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ABOUT THE ROLE:
We are seeking a dynamic Senior Marketing Manager to lead our brand strategy initiatives and oversee digital campaigns.

REQUIREMENTS:
• Minimum 5 years of experience in marketing or related field
• Bachelor's degree in Marketing, Business, or Communications
• Proven track record of successful campaign management
• Excellent written and verbal communication skills

PREFERRED QUALIFICATIONS:
• French language proficiency (written and spoken)
• Experience with international markets
• MBA or advanced degree

HOW TO APPLY:
Submit your resume and cover letter through our careers portal at www.greenfieldtech.com/careers

Application Deadline: November 30

HARMON INDUSTRIES
EMPLOYEE SECURITY UPDATE

To: All Staff Members
From: Security Department
Date: November 6
Subject: New Employee ID Badges

Effective November 17, Harmon Industries will be implementing a new security badge system for all employees. [1] This upgrade is part of our ongoing efforts to enhance building security and access control.

All staff members are required to have a new photograph taken for their updated badge. [2] A professional photographer will be available in Conference Room B on Monday, November 13, from 9:00 AM to 4:00 PM.

If you are unable to attend on Monday, a makeup session will be held on Wednesday, November 15, in the same location. [3]

Please note that current badges will be deactivated on Thursday, November 16. Employees without new badges after this date will need to check in with security at the main entrance. [4]

Questions? Contact the Security Department at extension 2200.