TOEIC Reading Part 6: Text Completion - Exercise 2

Dear Ms. Vega,

Thank you for contacting us about your recent order. We sincerely apologize for the ........[1] you experienced when you received the wrong items.

After reviewing your case, we discovered that a labeling error at our warehouse caused your package to be ........[2] with another customer's order. We take full responsibility for this mistake.

........[3], we have already shipped the correct items via expedited delivery at no extra charge. You should receive them within two business days. ........[4]

Please feel free to contact us if you have any further questions or concerns.

Best regards,
Michael Torres
Customer Support Team

CLOUDFAST BUSINESS STORAGE

Are you tired of losing important files? Is your current storage solution too ........[5] for your growing business?

CloudFast offers secure, affordable cloud storage designed specifically for small businesses. With our service, your data is ........[6] from any device, anywhere in the world. Our military-grade encryption ensures that your files remain protected at all times.

........[7], we are offering new customers a 30-day free trial with no credit card required. ........[8]

Visit www.cloudfastbiz.com today and take control of your data!

UPDATED RECYCLING POLICY

Effective May 1, Hartwell Industries will implement a new recycling program as part of our commitment to ........[9] responsibility.

All employees are required to separate waste into the appropriate bins located in each department. Paper and cardboard must be placed in the blue bins, while plastic and glass should go in the green bins. ........[10], food waste must now be disposed of in the new brown bins near the cafeteria.

Failure to ........[11] with these guidelines may result in a written warning. ........[12]

Thank you for helping us create a more sustainable workplace.

Hartwell Industries Environmental Committee