TOEIC

TOEIC Listening Part 4: Short Talks - Exercise 3

Part 4. Directions.
You will hear some talks given by a single speaker. You will be asked to answer three questions about what the speaker says in each talk.
Select the best response to each question, (A), (B), (C), or (D).
The talks will not be printed and will be spoken only one time.


Questions 1-3 refer to the following recorded message.

1. What type of recording is this?

    A personal voicemail

    An automated message

    A news broadcast

    A training video

2. What service is currently unavailable?

    Online banking

    Telephone banking

    ATM withdrawals

    Branch services

3. What are customers advised to do?

    Call back tomorrow

    Send an email

    Wait on hold

    Visit a physical location


Questions 4-6 refer to the following advertisement.

4. What is being advertised?

    A storage facility

    An office supply store

    A delivery service

    A packaging company

5. What advantage does SwiftShip offer?

    Lower prices than competitors

    Fast shipping times

    International delivery options

    Eco-friendly packaging

6. Who is the target audience for this advertisement?

    Business owners

    College students

    Home buyers

    Restaurant customers


Questions 7-9 refer to the following voicemail message.

7. Why is the speaker calling?

    To confirm an appointment

    To change an appointment

    To recommend a specialist

    To discuss test results

8. Why is the dentist unavailable on Thursday?

    He is on vacation

    He has a family emergency

    He is moving to a new office

    He is at a professional event

9. What should Mr. Lee do?

    Return the phone call

    Visit the office in person

    Check his email

    Speak with another dentist


Questions 10-12 refer to the following report.

10. What is causing traffic delays?

    An accident

    Bad weather

    Road work

    A special event

11. What weather condition is forecast for the weekend?

    Heavy rain

    High temperatures

    Strong winds

    Freezing conditions

12. What does the speaker advise listeners to do?

    Leave work early

    Take public transportation

    Cancel outdoor plans

    Drink plenty of water

View Transcript

Questions 1-3

Narrator: Questions 1 through 3 refer to the following recorded message.

Thank you for calling City Bank. We appreciate your patience. Please be aware that our online banking system is currently undergoing scheduled maintenance. During this time, you will not be able to access your account online or through our mobile app. We expect the system to be fully restored by six PM this evening. If you need immediate assistance with your account, please visit your nearest branch location, where our staff will be happy to help you. We apologize for any inconvenience this may cause. Thank you for choosing City Bank.

Questions 4-6

Narrator: Questions 4 through 6 refer to the following advertisement.

Are you a small business owner tired of late shipments and unhappy customers? Then it's time to try SwiftShip. We specialize in same-day delivery for businesses just like yours. Whether you're shipping documents, products, or equipment, we guarantee your package will arrive before the end of the business day. And for a limited time, new customers get their first five deliveries absolutely free. That's right—free. Visit SwiftShip dot com or call 1-800-555-SHIP to set up your business account today. SwiftShip: because your customers shouldn't have to wait.

Questions 7-9

Narrator: Questions 7 through 9 refer to the following voicemail message.

Hello, this message is for Mr. Lee. This is Karen calling from Dr. Green's dental office. I'm calling about your appointment for a dental cleaning that was scheduled for this Thursday at two o'clock. Unfortunately, Dr. Green will be attending a dental conference in Boston that day, so he won't be in the office. We need to reschedule your appointment to another day. Could you please call us back at 555-0147 at your earliest convenience so we can find a new time that works for you? Again, that number is 555-0147. We apologize for any inconvenience. Thank you.

Questions 10-12

Narrator: Questions 10 through 12 refer to the following report.

Good afternoon, this is Mike Reynolds with your noon traffic and weather update. If you're heading out on Highway 7 this afternoon, expect some delays. Construction crews are working on the road surface near Exit 12, and traffic is backed up for about three miles. Your best option is to take Route 9 as an alternative. Now, looking ahead to the weekend, we're expecting a significant heatwave to move into the area. Temperatures could reach the mid-nineties on Saturday and Sunday, so make sure you stay hydrated and limit your time outdoors during peak hours. That's your update, stay cool out there.

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