TOEIC Listening Part 3: Conversations - Exercise 4

Questions 1-3

Narrator: Questions 1 through 3 refer to the following conversation and room schedule.

Man: I just got off the phone with the clients from Axon Industries. They want to meet this morning to discuss the contract, but I forgot to reserve a room.

Woman: This morning? That's short notice. What time are they coming in?

Man: Nine o'clock. I checked the booking system, and Room A is already taken. I think someone from finance has it all morning.

Woman: Let me pull up the schedule. Okay, it looks like Room C is booked at nine as well, but Room B is free. It's a bit smaller, but it should work for four or five people.

Man: That'll do. Can you book it for me while I send the clients a calendar invite with the location details?

Woman: Sure, I'm reserving it now.

Questions 4-6

Narrator: Questions 4 through 6 refer to the following conversation.

Woman: Hi, I've got an unhappy customer on hold. She ordered the Executive model office chair, but she received the Standard model instead. She's asking for an explanation.

Man: Let me check the order log. Ah, I see what happened. We had a labeling issue in the warehouse last week. Some of the boxes were tagged incorrectly before shipping.

Woman: So it was our mistake, not hers. What's the fastest way to fix this?

Man: I'll arrange for a courier to pick up the wrong chair tomorrow morning. Meanwhile, I can have the correct model shipped out today on express delivery. She should have it within forty-eight hours.

Woman: That sounds fair. I'll let her know and apologize on behalf of the company. Hopefully that'll smooth things over.

Questions 7-9

Narrator: Questions 7 through 9 refer to the following conversation.

Woman: I've been looking at the schedule for the inventory count this weekend, and I'm a bit worried. We have over three thousand items to count, but only six people signed up to help.

Man: That does sound tight. How long do you think it will take with that many people?

Woman: Based on last year, we'd be looking at twelve hours at least. And some of the staff have already said they can only stay until the afternoon.

Man: What if we brought in some temporary workers? There's an agency we've used before for seasonal help. They could send a few people on short notice.

Woman: That's a good idea. Even two or three extra pairs of hands would make a big difference. Can you contact them today?

Man: I'll call them right after this meeting.

Questions 10-12

Narrator: Questions 10 through 12 refer to the following conversation.

Man: Did you see the email about the parking garage? Apparently it's going to be closed all of next week for repainting.

Woman: Yes, I read that this morning. We're supposed to use the overflow lot on Riverside Drive instead.

Man: That lot is at least a fifteen-minute walk from here. I'm not looking forward to that, especially if it rains.

Woman: Actually, they're running a shuttle bus between the lot and the main entrance. It leaves every ten minutes starting at seven thirty. I can forward you the schedule if you'd like.

Man: That would be great, thanks. I guess it won't be so bad if I don't have to walk the whole way.

Woman: No problem. I'll send it over as soon as I get back to my desk.