TOEIC Listening Part 3: Conversations - Exercise 3

Questions 1-3

Narrator: Questions 1 through 3 refer to the following conversation.

Man: Have you ordered the cake for Mr. Henderson's retirement party yet? I just realized we never confirmed it.

Woman: Oh no, I completely forgot. Let me call the bakery right now. What was the name of the place again?

Man: Sweet Delights on Oak Street. But wait, I think they require forty-eight hours' notice for custom orders. And the party is tomorrow afternoon.

Woman: You're right. There's no way they can do it in time. What should we do?

Man: Well, the grocery store on Fifth Avenue has a decent selection of pre-made cakes. They're not as fancy, but they'll work in a pinch. We could stop by on the way to the office tomorrow morning.

Woman: That's probably our best option at this point. I'll make sure we leave early enough to pick one up.

Questions 4-6

Narrator: Questions 4 through 6 refer to the following conversation.

Man: Hi, I'm having trouble logging into the system this morning. It keeps saying my credentials are invalid, but I'm certain I'm typing the right password.

Woman: Yes, we've had a few calls about this already. The system is currently down for scheduled maintenance. We're installing some security upgrades, and everything should be back online by ten o'clock.

Man: Ah, that explains it. I wish someone had sent out a reminder. Is there anything I can do in the meantime? I have a report due at noon.

Woman: Well, if you have any documents saved locally on your computer, you could work on those. And once the system is back up, you shouldn't have any trouble uploading your files.

Man: Good idea. I think I have an older draft on my desktop. I'll work on that for now.

Questions 7-9

Narrator: Questions 7 through 9 refer to the following conversation and order form.

Woman: The office supply delivery just arrived, but I think there's a problem. I've been checking the boxes against our order form, and we're short on one of the items.

Man: Which one? We placed a pretty big order this time.

Woman: Well, we ordered five units of two different products. The color cartridges are all here, but the other item, we only received three instead of five.

Man: That's frustrating. We really need those for the quarterly reports. Did the packing slip show the correct quantity?

Woman: No, it says three. So it looks like a mistake on their end, not a shipping error. I think we should call the supplier and ask them to either send the missing items or issue a partial refund.

Man: Agreed. I'll give them a call right now and sort it out.

Questions 10-12

Narrator: Questions 10 through 12 refer to the following conversation.

Man: I've been looking at the quarterly sales figures, and the numbers from the West region are concerning. We're down almost fifteen percent compared to the same period last year.

Woman: I noticed that too. I think the problem is visibility. Our competitors have been much more active on social media lately, and we've barely posted anything in months.

Man: You might be onto something. What do you suggest?

Woman: I think we should increase our online advertising budget and run a targeted campaign on the major platforms. We could focus on the twenty-five to forty age group since that's our core customer base.

Man: That sounds reasonable. Could you put together a proposal outlining the costs and expected reach? I'd like to present it to the director at next week's meeting.

Woman: Sure, I can have something ready by Friday. That should give you time to review it over the weekend.