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TOEIC Listening Part 3: Conversations - Exercise 2

Part 3. Directions.
You will hear some conversations between two or more people. You will be asked to answer three questions about what the speakers say in each conversation.
Select the best response to each question, (A), (B), (C), or (D).
The conversations will not be printed in your test book and will be spoken only one time.

Questions 1-3 refer to the following conversation.

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1. Where does this conversation most likely take place?

    At a hotel

    At an airport

    At a travel agency

    At a restaurant

2. What is the problem?

    The room is not ready

    The payment was declined

    The reservation cannot be located

    The hotel is fully booked

3. How is the issue resolved?

    By offering a room upgrade

    By calling the manager

    By checking another hotel

    By searching under a different name

Questions 4-6 refer to the following conversation.

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4. What does the woman want to do?

    Exchange a gift

    Return a purchase

    Report a missing item

    Apply for a store card

5. What is the problem with the woman's request?

    She does not have proof of purchase

    She missed the return deadline

    The item is damaged

    She lost her credit card

6. What does the man offer the woman?

    A full cash refund

    A replacement shirt

    Store credit

    A discount on future purchases

Questions 7-9 refer to the following conversation.

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7. Why is the man calling?

    To confirm an appointment

    To change an appointment

    To cancel an appointment

    To ask about fees

8. What does the man say about his work?

    He will be on vacation

    He has a doctor's appointment

    He is expecting a delivery

    He has a business meeting

9. When will the man see the dentist?

    Tuesday morning

    Tuesday afternoon

    Thursday morning

    Thursday afternoon

Questions 10-12 refer to the following conversation.

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10. Who most likely is the woman?

    A building inspector

    An interior designer

    A property agent

    A construction manager

11. What does the man like about the property?

    The parking facilities

    The view from the windows

    The size of the space

    The location of the building

12. How does the woman address the man's concern about noise?

    By offering a discount on rent

    By suggesting a different property

    By arranging a noise test

    By explaining a feature of the building

View Transcript

Questions 1-3

Narrator: Questions 1 through 3 refer to the following conversation.

Man: Hi, I have a reservation for tonight. The name is Peterson, Michael Peterson.

Woman: Good evening, sir. Let me check that for you. Hmm, I'm not seeing a reservation under Peterson. Could you spell your last name for me?

Man: P-E-T-E-R-S-O-N. I booked it online last week. Actually, I have the confirmation email right here on my phone if that helps.

Woman: Oh, that would be very helpful. Let me see... Ah, I see what happened. The booking was entered under your first name, Michael, rather than your last name. I do apologize for the confusion.

Man: No problem, as long as I have a room!

Woman: Absolutely. You're all set in Room 412. Here's your key card. The elevators are just around the corner to your left.

Questions 4-6

Narrator: Questions 4 through 6 refer to the following conversation.

Woman: Excuse me, I'd like to return this shirt. I bought it last weekend, but when I got home I realized the color doesn't match what I needed it for.

Man: Of course, I can help you with that. Do you have your receipt?

Woman: Unfortunately, no. I think I threw it away by accident. But I paid with my credit card, would that work instead?

Man: I understand. The thing is, our store policy requires a receipt for cash refunds. However, since you have the card, I can verify the purchase in our system and offer you store credit for the full amount.

Woman: That's fine with me. I'll probably just pick out a different color anyway.

Man: Perfect. Let me just scan the item and pull up the transaction. This will only take a moment.

Questions 7-9

Narrator: Questions 7 through 9 refer to the following conversation.

Woman: Good morning, Riverside Dental Clinic. How may I help you?

Man: Hello, this is Thomas Wright. I have an appointment scheduled for this Thursday at two o'clock, but I'm afraid I need to reschedule. Something's come up at work.

Woman: I see. Let me check what we have available. Is there a particular day that works better for you?

Man: Ideally sometime next week. My schedule should be much clearer by then. My manager just informed me about an important client meeting on Thursday that I can't miss.

Woman: Alright, I have an opening next Tuesday at nine in the morning. Would that suit you?

Man: Tuesday morning works perfectly. Thank you for fitting me in.

Woman: You're welcome, Mr. Wright. We'll see you next Tuesday at nine. Have a good day.

Questions 10-12

Narrator: Questions 10 through 12 refer to the following conversation.

Woman: So this is the main office area. As you can see, it's about two thousand square feet with plenty of natural light from these floor-to-ceiling windows.

Man: The view is really impressive. You can see the whole city center from here. But I have to say, we're on a fairly busy street. I'm a bit concerned about the noise level during the day. Our staff need to make a lot of phone calls.

Woman: That's a very common concern with downtown properties. But I should mention that all the windows in this building were replaced last year with double-glazed, soundproof glass. You'd be surprised how quiet it is even during rush hour.

Man: Oh, that's reassuring. What about parking? Do tenants have access to the garage downstairs?

Woman: Yes, the lease includes five reserved spaces in the underground garage, with the option to rent additional ones if needed.

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