Pre-Intermediate Reading Exercise

A Letter of Complaint to a Hotel

Dear Manager,

I am writing to express my disappointment with my recent stay at the Grand Ocean Hotel from the 14th to the 16th of July, under the reservation name of J. Smith. Unfortunately, my experience was very unsatisfactory and did not meet the standard I would expect from a four-star hotel.

Firstly, when I checked into my room (Room 301), it was not clean. There were used towels on the bathroom floor and the bin had not been emptied. Secondly, the air conditioning unit in the room was broken. I reported this to the reception desk immediately, but nothing was done about it during my entire stay. As the weather was very hot, this made the room extremely uncomfortable, especially at night.

Finally, the noise from the hotel bar on the ground floor was far too loud. On both Friday and Saturday night, the music continued until after 2 a.m., making it impossible to get a good night's sleep. The room should have had better soundproofing.

I did complain to the staff at the reception desk about these issues, but they seemed unable or unwilling to help, and the problems remained unresolved. This is not the level of service I expected.

Given the significant inconvenience and the unsatisfactory standard of the room, I believe I am entitled to some form of compensation. I would like to request a partial refund of 50% for my stay. I look forward to hearing from you soon.

Yours faithfully,

J. Smith