Intermediate Listening Practice

1. How long did Nicole and Marcus wait after sitting down before the server took their order?
    About twenty minutes
    About five minutes
    About an hour
    They ordered immediately

2. What did the server say instead of apologizing when she finally returned?
    "Ready?"
    "Sorry for the wait."
    "What can I get you?"
    "It's busy tonight."

3. What went wrong when the food finally arrived?
    One of the dishes was cold
    The orders were swapped between Nicole and Marcus
    They were given the wrong table's food
    A dish was missing entirely

4. How did the server respond when Nicole pointed out the mix-up?
    She apologized and fixed it right away
    She brought a manager over
    She questioned whether Nicole was sure, citing the ticket
    She offered them a free dessert

5. Why did Nicole decide not to talk to a manager?
    Marcus had already spoken to the manager on her behalf
    Marcus told her not to
    The manager was not available
    She did not have the energy for a confrontation

6. What did Nicole do about the tip?
    She left no tip at all
    She left her normal tip
    She left a smaller tip than usual
    She left extra because she felt sorry for the server

7. What can we infer about the difference between Nicole's and Marcus's reactions?
    Marcus was angrier than Nicole
    Marcus was just as frustrated but hid it from Nicole
    Marcus wanted to go back and try the restaurant again
    Marcus was more forgiving and willing to excuse the restaurant

8. What does Andre mean when he says, "You're being very dramatic about pasta"?
    He is teasing her while still being on her side
    He seriously thinks Nicole is wrong to complain
    He thinks she should have left a bigger tip
    He wants her to stop talking about it