Intermediate Listening Practice

Car Insurance Headache

A woman describes being reversed into in a parking lot and the frustration of dealing with the other driver and the insurance process.

Listen to the mp3 file and choose the best answer for each question. Then listen again to check.

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1. What is Dana mainly telling Mike about?
    A car accident that was her fault
    Damage to her car caused by another driver
    A problem she is having with her insurance company
    A disagreement with a witness in a parking lot

2. What is Mike's role in this conversation?
    He is giving Dana advice on what to do next
    He is a mechanic she has asked to look at the damage
    He works for the same insurance company Dana uses
    He works for Dana's insurance company

3. How would you describe Dana's overall attitude about what happened?
    Calm and unbothered by the whole thing
    Guilty about her part in the accident
    Frustrated, because she did nothing wrong
    Uncertain about whether it was serious

4. How does Mike respond to Dana's situation?
    He tells her she is overreacting
    He blames her for parking badly
    He suggests she wait for the other driver to contact her first
    He is supportive and practical

5. What is the overall point Mike keeps making to Dana?
    That she should pay for the repair herself to avoid trouble
    That she should deal directly with the other driver's insurance
    That she should report it and let insurance handle it
    That she should confront the other driver directly

6. What is the overall tone of this conversation?
    Concerned, with Mike pushing Dana to act sooner
    Sympathetic and supportive
    Light-hearted, as neither thinks the damage is serious
    Light-hearted and joking

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