Intermediate Listening Practice

Car Insurance Headache - Exercise 2

A woman describes being reversed into in a parking lot and the frustration of dealing with the other driver and the insurance process.

Listen to the mp3 file and choose the best answer for each question. Then listen again to check.

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1. What was Dana doing when the accident happened?
    Reversing out of a parking space
    Driving past the grocery store
    Loading shopping into her car
    Sitting in her car which was stationary

2. What did the other driver say first when they both got out?
    That he was sorry for the damage
    That he would pay for the repair
    That the small gap between their vehicles was her fault
    That he had not seen any damage to his own vehicle

3. How does Dana describe the damage to her car?
    A cracked windshield and a broken mirror
    Denting at the rear and marks on the bodywork above
    A scratch along the driver's door
    A broken tail light and a dent in the door

4. Why has Dana been putting off calling her insurance company?
    She had a bad experience with a slow claim before
    She is not sure the damage is serious enough
    She is waiting for the other driver to pay directly
    She thinks the accident was partly her fault

5. Why does Mike say it matters that there was a witness?
    The police will need a witness statement to file a report
    The witness saw the licence plate clearly
    The witness can deal with the insurance company
    It supports her version if the other driver disputes it

6. What information did the other driver fail to provide at the scene?
    His name
    His phone number
    His insurance details
    His home address

7. What can we infer from Dana saying "I've done this before, unfortunately"?
    She has caused accidents in the past
    She has dealt with car damage and claims before
    She often parks too close to other vehicles
    She is thinking about switching to a different insurance company

8. What is the new problem Dana has noticed with the car since the accident?
    It pulls to one side when she drives
    The door no longer closes properly
    A warning light has come on and she doesn't know what it is
    There is an unfamiliar sound when the road is uneven

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