Listening - Shopping & Services
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Beginner
A customer orders food and drinks at a restaurant and talks with the waitress.
Present simple for ordering food and drinks, using polite requests and asking for preferences
Two friends talk about buying groceries at the market, including prices and quantities.
Present simple for shopping vocabulary, quantities, and prices, using polite requests and amounts
A conversation between a customer and barista at a coffee shop.
Ordering food and drinks, making requests, asking about facilities
Sophie and James discuss what clothes they need to buy for a party and make plans to go shopping.
Talking about clothes, colours; expressing needs ("need"); making suggestions ("How about...?", "Shall we...?"); planning
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Elementary
Two friends discuss what is needed to make an apple pie.
Quantifiers - few, many, enough, a lot, etc
Male customer assistant helping female customer with information about where to find things in a department store.
Present and past simple, first conditional, basic modals
Pre-Intermediate
Conversation between Janice and Stephen deciding which computer to buy.
Comparing and constrasting, computer jargon, expressing preference, dislike
Four people talk about where they like to eat.
Adjectives
Intermediate
A website customer calls online support to report a problem with the website.
Problems with ordering online, internet vocabulary
A customer leaves a message of complaint on an answering machine.
Complaints, personal details
A woman describes being reversed into in a parking lot and the frustration of dealing with the other driver and the insurance process.
Narrating events, reported speech, giving advice
A customer calls her energy company to dispute a bill that's double the usual amount and tries to find out what went wrong.
Formal complaints, polite requests, transactional vocabulary
Advanced
A journalist and a retail analyst discuss the decline of the British high street and why charity shops and cafes have replaced the shops that once anchored it.
Analysing causes; retail and urban planning vocabulary
