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Level 2: Pre-Intermediate >> Flashcards/Role Play Materials >> Waiter, Customer and Manager role cards to help students with functional and situational language required in a restaurant.

Restaurant Role Cards

Work in pairs. Each student takes one card.

You are the customer:
You asked for a rare steak and now wish to ask the waiter for a well-done steak. Also ask for your friend's wine order to be changed from red to white.
You are the waiter:
Say that changing the steak order is OK but that there is no more white wine left. Ask if the customer would like to order a different drink instead.
You are the customer:
You think one of the forks is a little dirty so would like the waiter to take it back to get a new one. Also ask why the order for starters is so slow to arrive.
You are the waiter:
Say sorry for the dirty fork and explain that there is a new person working in the kitchen and the orders are a little slow this evening.
You are the customer:
You waited fifteen minutes for your bill to arrive and then there was a charge for a vegetarian pizza which nobody at your table had. Demand an explanation.
You are the manager:
Apologise for the delay in giving the bill to that table and for the mistake on the bill. Offer everyone a free drink.
You are the customer:
Tell the waiter that everything was excellent and you especially liked the steak sauce. Would it be possible to speak to the chef and get the recipe for it?
You are the waiter:
Thank the customer for the compliment, but say that unfortunately the chef can't give the recipes for any dish to the customers as it is a secret recipe.
You are the customer:
Ask for a table for nine people and ask if it's possible to have a birthday cake and candles for one of the people in your group.
You are the waiter:
Ask if the group has reserved a table. If not, put them on the small table near the bathroom. The restaurant does NOT give birthday parties or cakes!
You are the customer:
Make a reservation for tonight at 9 o'clock for 6 people. 2 of your friends smoke.
You are the manager:
You are full tonight at 9 o'clock but there is a table free an hour earlier.What section does the customer want - smoking or non-smoking.
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