Pre-Intermediate Level >> Flashcards/Role Play Materials >> Waiter, Customer and Manager role cards to help students with functional and situational language required in a restaurant.
Restaurant Role Cards
Pre-Intermediate
Work in pairs. Each student takes one card.
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You are the customer: You asked for a rare steak and now wish to ask the waiter for a well-done steak. Also ask for your friend's wine order to be changed from red to white. |
You are the waiter: Say that changing the steak order is OK but that there is no more white wine left. Ask if the customer would like to order a different drink instead. |
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You are the customer: You think one of the forks is a little dirty so would like the waiter to take it back to get a new one. Also ask why the order for starters is so slow to arrive. |
You are the waiter: Say sorry for the dirty fork and explain that there is a new person working in the kitchen and the orders are a little slow this evening. |
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You are the customer: You waited fifteen minutes for your bill to arrive and then there was a charge for a vegetarian pizza which nobody at your table had. Demand an explanation. |
You are the manager: Apologise for the delay in giving the bill to that table and for the mistake on the bill. Offer everyone a free drink. |
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You are the customer: Tell the waiter that everything was excellent and you especially liked the steak sauce. Would it be possible to speak to the chef and get the recipe for it? |
You are the waiter: Thank the customer for the compliment, but say that unfortunately the chef can't give the recipes for any dish to the customers as it is a secret recipe. |
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You are the customer: Ask for a table for nine people and ask if it's possible to have a birthday cake and candles for one of the people in your group. |
You are the waiter: Ask if the group has reserved a table. If not, put them on the small table near the bathroom. The restaurant does NOT give birthday parties or cakes! |
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You are the customer: Make a reservation for tonight at 9 o'clock for 6 people. 2 of your friends smoke. |
You are the manager: You are full tonight at 9 o'clock but there is a table free an hour earlier.What section does the customer want - smoking or non-smoking. |
